Let’s get you to the right answer.

Help with tracking, delivery details, and your next steps.

Where can I find my tracking ID?

Look for the tracking ID starting with ST- in the message shared by your sender. Ask the sender to resend it if needed.

Why hasn’t my shipment updated?

Tracking shows recorded milestones, not a live GPS location. There may be time between updates. Contact your sender if you need more information.

What does “Exception” mean?

An issue has been recorded that may affect delivery. Read the latest milestone for context and contact your sender for the next step.

Can I change the delivery address?

Contact your sender to request a change. This tracker does not change addresses or delivery instructions.

Is the delivery date guaranteed?

The displayed date is an estimate provided for the shipment. Ask your sender to confirm any delivery commitment.

Still need a hand?

Prepare your tracking ID and a short description of what you need help with.